FAQ's

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

We offer genuine leather and sheepskin jackets, trapper and fur hats, gloves, vests, and authentic Bavarian lederhosen for men and women.

Yes, our jackets, hats, gloves, and lederhosen are crafted from real leather and sheepskin to deliver long-lasting durability, warmth, and comfort.

Most items come in a full size range, and many products include detailed size charts to help you choose the best fit before ordering.

Brush the wool or fur regularly, avoid direct heat or sunlight, spot clean with a damp cloth, and use a leather conditioner when needed. For deep cleaning, we recommend a professional leather specialist.

Yes, we ship orders across the United States. Shipping options and estimated delivery times are shown at checkout based on your address.

We accept returns or exchanges on unused items in original condition within a defined return window. Please check our Returns & Refunds page for full terms before sending anything back.

If you need to change your size, address, or cancel an order, contact us as soon as possible with your order number. We’ll help if the order has not shipped yet.

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